Hi Debbie,
Thank you for posting in Community.
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We understand your concern and we will provide the assistance required to help you resolve the issue.
Before w proceed, I would like you to provide the information stated below:
- Does the mouse require a USB inserted on to the computer for the mouse to work?
- Is the mouse connected directly to the computer via Bluetooth?
As per the information that you have provided, I suggest that you perform the following and check.
Method 1:
Connect another wireless mouse to the PC and check if it gets detected.
Method 2:
If the mouse is connected via the USB device, I suggest that you remove the device reboot the system and then re-insert the device and check.
Method 3:
Check for the device in Device Manager. If you cannot locate your mouse there, I suggest that you visit the manufacturer website of the device, key in the model number of the mouse, download and install the latest updates available.
Note: To open Device Manager, right click on the Start Menu
Hope this helps
How to Update Device Drivers Quickly & Easily
Tech Tip: Updating drivers manually requires some computer skills and patience. A faster and easier option is to use the Driver Update Utility for Dynex to scan your system for free. The utility tells you which specific drivers are out-of-date for all of your devices.
Dynex Drivers For Windows 10
Step 1 - Download Your Driver
To get the latest driver, including Windows 10 drivers, you can choose from a list of most popular Dynex downloads. Click the download button next to the matching model name. After you complete your download, move on to Step 2.
If your driver is not listed and you know the model name or number of your Dynex device, you can use it to search our driver archive for your Dynex device model. Simply type the model name and/or number into the search box and click the Search button. You may see different versions in the results. Choose the best match for your PC and operating system.
If you don’t know the model name or number, you can start to narrow your search down by choosing which category of Dynex device you have (such as Printer, Scanner, Video, Network, etc.). Start by selecting the correct category from our list of Dynex Device Drivers by Category.
Need more help finding the right driver? You can request a driver and we will find it for you. We employ a team from around the world. They add hundreds of new drivers to our site every day.
Tech Tip: If you are having trouble deciding which is the right driver, try the Driver Update Utility for Dynex. It is a software utility that will find the right driver for you - automatically.
Dynex updates their drivers regularly. To get the latest Windows 10 driver, you may need to go to Dynex website to find the driver for to your specific Windows version and device model.
Step 2 - Install Your Driver
After you download your new driver, then you have to install it. To install a driver in Windows, you will need to use a built-in utility called Device Manager. It allows you to see all of the devices recognized by your system, and the drivers associated with them.
How to Open Device Manager
In Windows 8.1 & Windows 10, right-click the Start menu and select Device Manager
In Windows 8, swipe up from the bottom, or right-click anywhere on the desktop and choose 'All Apps' -> swipe or scroll right and choose 'Control Panel' (under Windows System section) -> Hardware and Sound -> Device Manager
In Windows 7, click Start -> Control Panel -> Hardware and Sound -> Device Manager
In Windows Vista, click Start -> Control Panel -> System and Maintenance -> Device Manager
In Windows XP, click Start -> Control Panel -> Performance and Maintenance -> System -> Hardware tab -> Device Manager button
How to Install drivers using Device Manager
Locate the device and model that is having the issue and double-click on it to open the Properties dialog box.
Select the Driver tab.
Click the Update Driver button and follow the instructions.
In most cases, you will need to reboot your computer in order for the driver update to take effect.
Tech Tip: Driver downloads and updates come in a variety of file formats with different file extensions. For example, you may have downloaded an EXE, INF, ZIP, or SYS file. Each file type has a slighty different installation procedure to follow.
If you are having trouble installing your driver, you should use the Driver Update Utility for Dynex. It is a software utility that automatically finds, downloads and installs the right driver for your system. You can even backup your drivers before making any changes, and revert back in case there were any problems.
Try it now to safely update all of your drivers in just a few clicks. Once you download and run the utility, it will scan for out-of-date or missing drivers:
Dynex Usb Drivers
When the scan is complete, the driver update utility will display a results page showing which drivers are missing or out-of-date. You can update individual drivers, or all of the necessary drivers with one click.
Dynex Mouse Driver Windows 10
For more help, visit our Driver Support Page for step-by-step videos on how to install drivers for every file type.